MOST orders ship same day from our primary warehouse in Saugerties, NY if received by 3PM ET.
All orders and shipment confirmations can be confirmed electronically by e-mail. Please keep us up to date with your preferred e-mail address.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
How do you ship packages?
Packages from our warehouse will be shipped by UPS Ground or USPS depending on the weight and size of the product. Some Packages require freight shipping.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.